By Chidi Ugwu
In a significant development, Kenya Airways has paid a sanction fee imposed by the Nigeria Civil Aviation Authority (NCAA) following consumer protection violations, including the case of passenger Gloria Omisore.
The resolution follows multiple engagements, including a visit to the NCAA by the Kenyan High Commissioner to Nigeria, airline representatives, and officials from Jomo Kenyatta International Airport (JKIA).
Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, emphasized that the sanctions aim to enhance airline operations, particularly in safety and passenger handling, rather than merely penalizing operators. “Our goal is to ensure better service delivery and compliance with regulations,” Achimugu stated.
The NCAA had previously issued a stern warning to Kenya Airways in February 2025, with Achimugu stating, “If Ms. Gloria Ibukun Omisore is not safely airlifted to her final destination within hours, there will be consequences. In 2025, Nigerian passengers deserve better treatment.” The warning underscored the authority’s commitment to upholding passenger rights.
While the NCAA did not disclose the exact amount of the fine, it acknowledged Kenya Airways’ long-standing relationship with Nigeria and expressed optimism about improved operations. “This penalty is case-specific and does not overshadow the airline’s broader contributions,” Achimugu noted. However, he clarified that the payment does not fully resolve the underlying issues, as the deadline for addressing the violations has passed.
The NCAA reaffirmed its dedication to protecting both passengers and airlines, ensuring accountability and adherence to regulations. “We commend Kenya Airways for complying with the sanction but will continue to monitor the situation to ensure full resolution,” Achimugu added.
Timesreporters Online reports that the development underscores the NCAA’s proactive stance in safeguarding passenger rights while fostering a collaborative relationship with airlines operating in Nigeria.
