CHIDI UGWU, ABUJA
In a bold move to revamp its operations, Abuja Electricity Distribution Company (AEDC) has unveiled a comprehensive transformation plan aimed at improving power supply reliability and enhancing customer satisfaction across its service areas.
Under the leadership of the newly appointed Acting MD/CEO, Victor Ojelabi, and a strong management team, AEDC is prioritizing several key initiatives.
According to Adefisayo Akinsanya, the Head, Marketing and Corporate Communications, the initiatives embarked on include “Clearing outstanding bills to optimize service delivery and ensure operational efficiency; Launching the Token Identifier (TID) Rollover to enhance prepaid meter functionality and security, with a target completion by July 2024; Accelerating the Federal Government’s Mass Metering program to provide meters to unmetered customers; Enhancing customer experience through improved response times and streamlined complaint resolution.
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Others are “Digitalizing internal processes, including the implementation of an Enterprise Resource Planning (ERP) system, to boost efficiency; Strengthening collaboration with the media to ensure transparent communication with customers; Cracking down on energy theft through increased vigilance and “night raids”.
“These initiatives reflect our unwavering commitment to providing reliable power and exceptional customer service,” said AEDC’s Acting MD/CEO, Victor Ojelabi. “We are confident that these transformative steps will lead to a significant improvement in our operations and solidify AEDC’s position as a leading utility company in Nigeria.”
AEDC serves the Federal Capital Territory, as well as parts of Kogi, Niger, and Nasarawa States, covering a total land area of 133,014 square kilometers. The company’s journey began with the unbundling of the Power Holding Company of Nigeria (PHCN) in 2013, leading to its privatization.
